Terms & Conditions

Terms & Conditions

Sold and delivered by Carla Milani.



Shipping within Australia:
For delivery within Australia we offer the following options: 
- Standard – $10 
- Express – $15

Please note that weight limits and postcode restrictions may apply to express shipping

Shipping outside Australia is to be calculated on a case by case basis based on the weight of the items purchased


Return Policy

You are entitled to a refund from Carla Milani if the item is: 
(a) faulty; or 
(b) not 'of merchantable quality', ie that it is not of the quality that you reasonably expected when you purchased it; or 
(c) not fit for its purpose, ie that the item does not do what you reasonably expected it would, 
And you return the item within a reasonable time after purchase and provide Carla Milani with proof of purchase. If you do not return the item within a reasonable time, you will not be entitled to a refund. 

If there is a fault Carla Milani reserves the right to ask you to demonstrate that you did not cause the fault in the item (eg failure to follow care instructions). 
If you wish to return any item(s) you have purchased, you can either return the item(s) via post or in person to our store within 14 days from the date of delivery. 
Original postage/return costs will not be reimbursed, unless the item(s) are faulty or not as ordered. 

Carla Milani is not legally obliged to give refunds for change of mind. However, returns may be accepted if: 
a) you return the item within 14 days from the date delivered.
b) the item is in the original condition.
c) all original labels and tickets are attached.